Scan Whitley Online permits 5 concurrent connections per user at any given time.

I forgot my password, can you tell me what it is?

Scan Whitley Online stores passwords in a way that it is impossible for us to determine what your password is.  You must use the "Forgot your password" link in the My Account section on the left side of our site to reset your password.  It should also be noted that Scan Whitley Online administrators will never ask you for your password.

How much delay is there from when something is actually said to when I hear it over the stream?

Our stream must travel from Larwill, Indiana to Chicago, Illinois then back to you.  Normal delays will be anywhere from 2-10 seconds.

Why don't you have an online media player for the stream?

Our stream works in nearly every media player out there, making an online media player unneeded.  Plus, online media players are more likely to give users problems.

How long does it take for archives to be posted?

Our archives are split up into 15 minute sections.  The archives run every quarter hour.  Therefore, if something happened at 11:23 in the morning, the archive of it will appear at 11:30am and be available for immediate download.

Is it legal to listen to Scan Whitley Online in a car or in public?

For our position and understanding on this please click here.

How much bandwidth is consumed listening to the stream?

This mostly only conerns mobile users who have limited data plans.  Below is a table showing you how much bandwidth will be used by your device when connected.

When I try to connect to your stream with my media player, it asks me for a username and password.

This is most likely caused by an invalid token being used to connect.  Please return to the "Listen Live" link on our site and open the stream again by clicking on the link there or using our online player.  Also, make sure that your media player and your internet browser (ie: Internet Explorer, Firefox, Safria, or Chrome) are using the same connection (no proxies).

I hear a lot of static or humming when listening to the stream when there is no activity.

There will always be slight background noise in our stream and archives.  If you actually hear it though you probably have your volume turned up too high.  Try turning down your volume until you can't really hear the noise anymore.  You should still be able to hear people talking clearly when there is activity.

What media players can I use to listen to the stream?

Any media player that supports HTTP audio streams should be able to play our stream.  We personally recommend users use the VLC media player.  However, Windows Media Player should also work amoung others.  If you have problems please try using VLC.

Why must I login to listen to your stream or access the archives?

We provide our services to you at no cost.  However, we do like to know how many people are using our services.  To better track this, we require users to have an account and login to that account to access our stream and archives.

How far back do your archives go?

Our archives go back to October 1st, 2010. 

Why are some archive files missing from the archives?

Sometimes the archive recordings fail which results in that span of time to be unavailable for download.  Unfortunatly if the file does not show on the archives page it means we do not have it.  Luckily the archives work just fine over 99% of the time.

Is it legal to listen to your stream?

Of course it is.  However, for further information on this, click here.

Sometimes I can't hear or make out what people are saying.

This is not our issue or anything you are doing wrong.  Sometimes there is lots of static in the scanner activity.  This is normally due to weak signals.  Most signals come in strong though and should have no static and be very easy to understand.

My media player says its connected, but I don't hear anything.

You should only hear stuff when there is actually activity.  Give it a few minutes, you should hear something eventually.  If your media player shows as being connected then you are.

How do I listen to your stream on my iPhone, Blackberry, or other handheld device?

On the listen live page select the option to listen live with mobile device.  We have confirmed support for the Blackberry, iPhone, and iPad.

How do I delete my account?

We do not permit users to delete their account.  However, if you no longer wish to ever use Scan Whitley Online again simply login to your account and remove yourself from all our mailing lists on the Subscriptions page.  Your account will still exist, but you will never hear from us again.